About Us

The provision of world-class assistance to your customers drives all aspects of our service, directed from our 24/7/365 Galway-based contact centre.

MAPFRE ASSISTANCE Agency Ireland is a branch agency of MAPFRE ASISTENCIA, a global insurance, reinsurance and services company.

The Irish office, which opened in 1991, encompasses:

MAPFRE ASSISTANCE: the largest provider of home and motor breakdown assistance and travel insurance in Ireland

MAPFRE WARRANTY: the market leader for new and used vehicle warranty in Ireland. We also offer guaranteed asset protection (GAP), cosmetic repair insurance and tyre insurance

Ireland Assist: our contact centre services company

Our services are geared towards providing assistance to the customers of general insurers, insurance brokers, vehicle manufacturers, financial service providers, motor dealers, travel agents, utility companies and other industries.

The following are Regulated Insurance Products / Activities:

– Cosmetic repair insurance
– Guaranteed asset protection (GAP)
– Home emergency assistance
– Motor breakdown assistance
– Travel insurance
– Tyre insurance
– Vehicle warranty

MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland, is authorised by Direccion General de Seguros y Fondos de Pensiones del Ministerio de Economia y Hacienda in Spain and is regulated by the Central Bank of Ireland for conduct of business rules.

Terms of Business

The following are Non-Regulated Products / Services:

– Boiler servicing
– Contact centre services
– First notification of loss (FNOL)
– Leak detection

Join a team that is helping to reach and maintain the highest levels of service for our partners and their customers.

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Home

Assisting your customers with any emergency in their home through our network of providers. We also provide boiler service, pest control, leak and flooding detection, home helpline, and other services.

Road

Over 30 years’ experience providing motor breakdown assistance, with a nationwide network, state-of-the-art assistance technology and a 24/7 Galway City contact centre. We also provide vehicle warranty and vehicle insurance products through our sister brand MAPFRE Warranty.

Travel

End-to-end management of travel insurance, from underwriting, claims management, customer service and compliance to a white label solution based on the award-winning InsureandGo platform.