At MAPFRE Assistance we’ve grown consistently in recent years to become a market leader in
insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.
Our company is a market leader in providing claims handling services, assistance services and speciality risk products. We are looking for an enthusiastic, motivated, team driven individual to join our travel claims department as a Claims Administrator. As a team, and individually, we are expected to meet targets set by the Company to ensure we are providing our clients and customers with a first class service. The successful candidate for this role will be working on
their own initiative, have some autonomy in their role, be involved with liaising with claimants in person; by either phone or written communication.
Ideally, the Claims Administrator should have some experience working in an insurance claims environment, and full APA accreditation is a distinct advantage for this role, however this is not a requirement.
Working hours are Mon-Fri, 9am-5pm.
What you’ll do:
- Review Reimbursement and Medical Claim reserves ensuring accurate reserves are maintained
- Issue follow-up letters to policyholders on claims not pursued / updated within a specified timeframe
- Log post on operating system
- Completing overflow call backs in a timely manner
- Explanation of claims handler decisions to request information, settle or decline a claim, arranging escalation
- Registration of new claims, capturing all relevant claims information
- Registration of Outpatient Medical Claims
- Gather relevant information for complex cases to be reviewed by technical specialist, when required
- Ensure all claim payments are processed within 10 working days of acceptance
- Completing all administrative and filing duties
- Positively contribute to the team’s effectiveness, continuous improvement and overall success
- This list is not exhaustive and some duties may fall outside this scope
35 hours a week, core business days are Monday to Friday from 9.00am to 5.00pm with a 1 hour unpaid rest period for lunch. These hours may change if required in order to meet business requirements.
What we’re looking for:
- Successful candidate must be willing to achieve or working towards APA qualification
- Minimum of 1 years’ claims experience preferable
- Commitment to continuous learning
- Resilience and empathy to communicate difficult decisions to customers
- Ability to use their own initiative and make good decision when under pressure in the best interests of both
the customer and business
- Excellent written and verbal communication skills
- Good planning and organisation skills in order to meet timescales
- Good numerical skills and literacy skills including Microsoft Office suite
- Technical knowledge of typical travel insurance products a distinct advantage
- A good knowledge and understanding of the insurance market, the basic insurance principles and regulations,
APA or CIP qualification a distinct advantage. However, if you are not APA / CIP qualified this role may still be for you. As MAPFRE is regulated by The Central Bank of Ireland, our employees are required to meet minimum competency requirements. We are with you every step of the way and will support and cover the cost of you becoming qualified to empower you in your role as claims administrator and to deliver to our customers a positive experience.
What we offer:
- Service days
- Time and attendance quarterly rewards
- APA / CIP training
- Free Motor Rescue and European Travel Insurance
- Health insurance discount
- 20% discount on all other travel insurance outside Europe
- Sports & social club
- City centre office location, handy for public transport
- Bike to work scheme
- Travel Pass
- Opportunity to work with a global company based in over 35 countries
About the Company
MAPFRE Assistance is a market leader in travel insurance, car breakdown assistance, car warranty and home emergency assistance. We work with Ireland’s largest insurers, brokers and motor dealers. We have been based in Galway city centre since 1991, the Irish unit of one of the world’s largest insurance and assistance companies.
For more information on this role please email email@example.com.
Assisting your customers with any emergency in their home through our network of providers. We also provide boiler service, pest control, leak and flooding detection, home helpline, and other services.
Over 30 years’ experience providing motor breakdown assistance, with a nationwide network, state-of-the-art assistance technology and a 24/7 Galway City contact centre. We also provide vehicle warranty and vehicle insurance products through our sister brand MAPFRE Warranty.