Warranty Claims Administrator

At MAPFRE Assistance we’ve grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

Our company is a market leader in providing claims handling services, assistance services and speciality risk products. We are looking for an enthusiastic, motivated, team driven individual to join our claims department as a Warranty Claims Administrator. As a team, and individually, we are expected to meet targets set by the Company to ensure we are providing our clients and customers with a first-class service. The successful candidate for this role will be working on their own initiative, have some autonomy in their role, be involved with liaising with claimants in person, by either phone or written communication.

What you’ll do:

• Support Sales and Claims functions in regard to system administration, documentation, invoicing and
  reporting requirements.
• Develop a full knowledge of all MAPFRE Warranty and Specialty Risks Products and Systems
• Adhere to all regulatory requirements, including but not limited to the Consumer Protection Code, Minimum
  Competency Code, General Data Protection Regulation and Insurance Distribution Regulation
• Where required and/or as instructed by the sales team;
     – create and maintain accurate policy records on our systems
     – issue documentation
     – collect payment from motor dealers or directly from customers
• Handle incoming sales, claims and customer service enquiries from motor dealers and customers relating to
  our motor warranty or specialty risks products
• Process requests for policy amendment and cancellation, and liaise with accounts dept. on payment
• Following up on outstanding invoices in respect of repairs completed
• Manage return correspondences from incorrect email/postal addresses
• Ensure all claim payments are processed within 10 working days of invoice submission
• Completing all administrative and filing duties
• Positively contribute to the team’s effectiveness, continuous improvement and overall success
• This list is not exhaustive and some duties may fall outside this scopeaintain Policy Wording documentation for direct and business partners.

Hours

35 hours a week, core business days are Monday to Friday from 9.00am to 5.00pm with a 1 hour unpaid rest period for lunch. These hours may change if required in order to meet business requirements.

What we’re looking for:

• Successful candidate must be willing to achieve or working towards APA qualification
• Minimum of 1 years’ claims experience preferable
• Review and approve invoices from repairers, verifying costs and processing for payment
• Ability to use their own initiative and make good decision when under pressure in the best interests of both
  the customer and business
• Excellent written and verbal communication skills
• Good planning and organisation skills in order to meet timescales
• Good numerical skills and literacy skills including Microsoft Office suite
• Technical knowledge of typical insurance products a distinct advantage
• A good knowledge and understanding of the insurance market, the basic insurance principles and regulations,
  is preferred

Qualifications

APA or CIP qualification a distinct advantage. However, if you are not APA/CIP qualified this role may still be for you. As MAPFRE is regulated by The Central Bank of Ireland, our employees are required to meet minimum competency requirements. We are with you every step of the way and will support and cover the cost of you becoming qualified to empower you in your role as claims administrator and to deliver to our customers a positive experience.

What we offer you:

• Service days
• Time and attendance quarterly rewards
• APA / CIP training
• Free Motor Rescue and European Travel Insurance
• Health insurance discount
• 20% discount on all other travel insurance outside Europe
• Sports & social club
• City centre office location, handy for public transport
• Bike to work scheme
• Travel Pass
• Opportunity to work with a global company based in over 35 countries

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

About the Company

MAPFRE Assistance is a market leader in travel insurance, car breakdown assistance, car warranty and home emergency assistance. We work with Ireland’s largest insurers, brokers and motor dealers. We have been based in Galway city centre since 1991, the Irish unit of one of the world’s largest insurance and assistance companies.

 For more information on this role please email careersireland@mapfre.com.